Frequently Asked Questions
Everything you need to know about shopping pre-owned luxury with myGemma.
Are all items on myGemma authentic?
Yes, every item on our site undergoes a rigorous multi-point authentication process by our team of in-house experts to ensure 100% authenticity before it is listed for sale.
What is your return policy?
We offer a 14-day return policy on most items. Products must be returned in their original condition with all security tags attached to be eligible for a full refund.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping times vary depending on the destination and customs processing.
Do you offer financing options?
Yes, we partner with Affirm to provide flexible payment plans, allowing you to buy now and pay over time with fixed monthly installments.
What condition are the items in?
We specialize in pre-owned luxury goods. Each product page includes a detailed description of the item's condition, ranging from 'Boutique Fresh' to 'Good,' along with high-resolution photos of any wear.
Do items come with original packaging and certificates?
Where available, we include original boxes, dust bags, and certificates of authenticity. Please check the 'Includes' section on the specific product page for details on what is included with your purchase.